Jan 19, 2025
11:04 AM

Adding AI Voice Customer Support to Your Website

Learn how to implement an AI-powered voice customer service agent on your website using 11labs' agent builder tool to enable natural voice conversations with your customers.

Author Image

Ghita El Haitmy

CEO @ Techbible

Adding AI Voice Customer Support to Your Website

This guide shows you how to set up an AI-powered voice assistant on your website using 11labs. Unlike traditional chatbots, this solution provides natural voice interactions. You'll learn how to train the AI with your business knowledge, select a synthetic voice that matches your brand identity, and implement the voice-enabled widget on your website.


Time to Value: ~15 minutes to set up and deploy


Tools Needed

  1. 11labs Agent Builder
  2. Business knowledge base
  3. Your website's access for widget implementation


Who It's For

  1. Business owners
  2. Marketing teams
  3. Customer service managers
  4. E-commerce store owners


Process Overview

  1. Access 11labs Agent Builder
  2. Add data sources to train AI
  3. Configure system prompts
  4. Select synthetic voice that matches brand
  5. Generate voice-enabled widget code
  6. Implement on website


Key Benefits

  1. 24/7 voice-based customer support
  2. Natural-sounding AI voice interactions
  3. Customizable synthetic voice options
  4. Easy implementation
  5. Increased customer engagement
  6. Potential conversion improvement
  7. More accessible than text-only chatbots