Ada - Customer Service and Support Tool
An AI customer service platform that automates support across chat, voice, email, and more.
An AI customer service platform that automates support across chat, voice, email, and more.
You can use Ada when your support team is overwhelmed with repetitive queries. It deploys an AI agent that resolves common questions, escalates when needed, and learns over time. It supports multiple channels and languages, drivers smoother e-commerce, help desks, and global operations. Use cases include automating returns/exchanges, resolving order issues, and enabling voice + chat integration for seamless customer support.
Integrations
Freshworks, Contentful
Use Cases
24/7 multilingual self-service for global customers
Public sector or health support requiring compliance
Voice + chat support for call centers
Reducing load on human agents by resolving high-frequency queries
Integrated support across support, CRM, and commerce stacks
Standout Features
Omnichannel support: chat, voice, email with one AI brain
No-code integration builder and tool connectors
Tasks it helps with
Deploy AI agent to answer common support queries
Handle chat, voice, email, SMS, and social media channels
Escalate conversations to human agents when needed
Train and coach AI agent via feedback and rules
Measure performance metrics (aResolutions, CSAT, accuracy)
Integrate with CRMs, knowledge bases, commerce systems
Who is it for?
Customer Support Manager, Product Manager, Operations Lead, CTO, CX Manager
Overall Web Sentiment
Mixed ReviewsTime to value
Moderate Setup (some days to fully integrate and train)Tutorials
AI customer service, support automation, omnichannel support, AI agent, conversational AI, voice AI
Reviews
Compare
Freshdesk
Groove
Landbot
Tawk.to
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Help Scout
Heymarket