Customer Service and Support · Founded by Mike Murchison & David Hariri in 2016

Ada

An AI customer service platform that automates support across chat, voice, email, and more.

Cost

Paid

Rating

★ Mixed Reviews

Time to value

Moderate Setup (some days to fully integrate and train)

You can use Ada when your support team is overwhelmed with repetitive queries. It deploys an AI agent that resolves common questions, escalates when needed, and learns over time. It supports multiple channels and languages, drivers smoother e-commerce, help desks, and global operations. Use cases include automating returns/exchanges, resolving order issues, and enabling voice + chat integration for seamless customer support.

What Ada does

Deploy AI agent to answer common support queriesHandle chat, voice, email, SMS, and social media channelsEscalate conversations to human agents when neededTrain and coach AI agent via feedback and rulesMeasure performance metrics (aResolutions, CSAT, accuracy)Integrate with CRMs, knowledge bases, commerce systemsOmnichannel support: chat, voice, email with one AI brainNo-code integration builder and tool connectors