Refactor

Founded by Zal Bilimoria in 2016

Helping the world's largest organizations safely refactor their operations

Cost

Demo

Rating

★ Mixed Reviews

Time to value

Requires Expertise

You can use Refactor to automate complex business operations in healthcare, retail, and logistics through AI agents that can navigate legacy software, make phone calls, and handle manual processes. The agents work with existing systems to automate denial management, payer communications, catalog operations, and customer service tasks. They can process claims, call insurance companies, extract product data from vendor files, and manage commercial accounts automatically.

What Refactor does

Navigate payer portals to research claim denialsMake phone calls to insurance companies for claim follow-upExtract product specifications from vendor PDFsNormalize attribute names across different data sourcesProcess ERA/835 files for payment reconciliationGenerate audit trails for all automated actionsHandle patient collections with empathetic communicationAnalyze purchasing history for account recommendationsMakes phone calls to insurance companies automaticallyNavigates legacy software systems without APIsProcesses healthcare claims and denials in parallelExtracts product data from vendor PDFs and spreadsheetsHandles 45+ minute phone calls with multiple transfersIntegrates with existing EHR and payer portal systemsProvides complete audit trails for all actionsWorks with companies serving tens of millions of customers