Enterprise Workflow Automation Platform · Founded by Fred Luddy in 2004

ServiceNow

One platform to automate IT, HR, customer service, and internal workflows at scale.

Cost

Paid

Rating

★ People love it

Time to value

Long Setup (> 1 day)

You can use ServiceNow to automate how work gets done across your entire company. From fixing employee tech issues to handling customer support tickets or managing internal approvals, ServiceNow replaces email threads and spreadsheets with a central platform. It includes tools for building custom workflows, tracking requests, and even using AI to predict or speed up routine tasks. Best suited for large organizations that want to streamline internal operations across multiple teams and departments.

What ServiceNow does

Track and resolve IT issues (like broken devices or software problems)Automate onboarding/offboarding workflows for employeesManage customer service cases with status updates and SLAsCreate approval flows for finance, security, or procurementBuild internal apps with low-code/no-code toolsUse AI to summarise support tickets or predict future issuesUnified Now Platform across IT, HR, Security, Customer, and FinanceLow-code/no-code workflow builder for rapid app developmentGenAI agent framework (Now Assist) embedded in workflowsPrebuilt spokes and IntegrationHub for fast third-party integrationsEnterprise asset management, CMDB, and compliance trackingOperational dashboards and predictive analytics

Frequently asked

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