Bolna - Conversational AI Tool

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Bolna

Scale customer support, sales, recruitment with Bolna Voice Agents. Inbound and outbound calls in vernacular Indian languages like English, Hindi, Hinglish.

Founded by: Maitreya Waghin 2024

You can use Bolna to create AI voice agents that handle inbound and outbound calls in Indian languages like Hindi, English, and Hinglish. The platform lets you build conversational agents for customer support, cart recovery, recruitment interviews, and COD confirmations. You can deploy agents through APIs or no-code interfaces, integrate with existing workflows, and scale to thousands of simultaneous calls. Agents understand context, handle interruptions, and can transfer to human operators when needed.

Integrations

Make.com

Use Cases

Handle 24/7 customer support inquiries in multiple Indian languages
Call customers who abandoned shopping carts to recover sales
Confirm cash-on-delivery orders before shipping
Screen and interview job candidates at scale
Conduct customer surveys and collect feedback
Make debt collection and payment reminder calls

Standout Features

Supports 10+ Indian vernacular languages including Hinglish
Handles thousands of simultaneous calls
Responds to interruptions with under 300ms latency
Transfers calls to human agents instantly when needed
Calls external APIs during live conversations
Works with 20+ speech recognition and text-to-speech models

Tasks it helps with

Build conversational AI agents using templates or from scratch
Configure multilingual voice responses in Indian languages
Set up bulk calling campaigns with thousands of contacts
Integrate voice agents with existing CRM and workflow tools
Monitor call analytics and agent performance metrics
Configure human handoff rules for complex conversations

Who is it for?

Customer Support Specialist, Sales Manager, Sales Development Representative, Business Development Manager, Account Executive, Operations Manager, Marketing Automation Specialist, Recruitment Specialist, Customer Experience Manager, E-commerce Manager

Overall Web Sentiment

People love it

Time to value

Quick Setup (< 1 hour)

Tutorials

Bolna, voice AI agents, conversational AI, Indian languages, Hindi, Hinglish, customer support, outbound calls, inbound calls, cart recovery, recruitment, multilingual AI, telephony API, voice automation, call campaigns
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