Parloa

Manage AI agents to automate customer service conversations across multiple channels.

Founded by: Malte Kosubin 2018

Manage AI agents to automate customer service conversations across multiple channels.

Founded by: Malte Kosubin 2018

You can use Parloa to create and manage AI agents that handle customer service interactions over phone, chat, and messaging platforms. The platform allows you to design agents using natural language instructions, test them with simulated conversations, and deploy them at scale. Parloa integrates with your existing systems, enabling AI agents to access company data and perform tasks like answering FAQs, processing orders, and scheduling appointments. It also provides tools to monitor agent performance and optimize their responses based on real-world interactions.

Integrations

Use Cases

Automate customer support inquiries

Process orders and returns

Schedule appointments

Provide real-time translation for customer interactions

Handle billing and payment questions

Assist with account management tasks

Standout Features

Design AI agents using natural language instructions

Simulate and test AI agents before deployment

Deploy AI agents across multiple channels

Integrate with existing systems via APIs

Monitor and optimize AI agent performance

Handle high volumes of customer conversations

Tasks it helps with

Create AI agents for customer service

Test AI agents with simulated conversations

Deploy AI agents to phone and chat channels

Integrate AI agents with CRM systems

Monitor AI agent performance metrics

Optimize AI agent responses based on data

Who is it for?

Customer Support Specialist, Software Engineer, Data Analyst, Product Manager, Operations Manager, IT Project Manager, Business Analyst, Compliance Manager, AI Engineer