Customer Service and Support · Founded by Deon Nicholas in 2017

Forethought

Automate customer support tickets across chat, email, and voice with AI agents

Cost

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Forethought to automatically resolve customer support tickets using AI agents trained on your past ticket data and help center content. It handles chat, email, and voice inquiries without human agents, classifies and routes incoming tickets to the right team member, and provides a real-time AI copilot for human agents. You can also surface insights from support interactions to find knowledge gaps and improve your workflows. It integrates with existing helpdesks to reduce ticket volume and response times.

What Forethought does

Automatically respond to and close repetitive customer support ticketsTag and route incoming tickets to the right support queue or agentSurface recommended knowledge base articles based on common unresolved queriesProvide agents with AI-generated response suggestions during live conversationsTrack deflection rate, resolution rate, and first response time across support channelsDetect gaps in help center content using data from past support interactionsDeploy AI voice agents to handle inbound customer phone callsIntegrate AI support workflows into existing helpdesks without rebuilding processesAI agents trained on your past support tickets and help center articles from day oneAutomatically resolves customer inquiries across chat, email, and voice without human agentsRoutes and classifies incoming tickets to the correct team member using pre-built or custom modelsReal-time AI copilot gives human agents suggested responses and next steps inside their helpdeskDetects knowledge gaps from past interactions and recommends help center articles to createMulti-agent system where different AI agents collaborate to handle different parts of the support journeyTracks key metrics like resolution rate, deflection rate, and first response time reductionIntegrates with existing helpdesk tools without requiring a platform switch