Fernand

Founded by Antoine in 2022

Manage customer support across all your communication channels from a single inbox

Cost

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Fernand to manage customer support across all your communication channels from a single inbox. It consolidates emails, live chat, Slack messages, and contact forms into one shared workspace. The AI agent can handle common questions using your product documentation and past responses, while you focus on complex issues. You can create a knowledge base for self-service, collaborate with team members on tickets, and integrate with tools like Stripe, GitHub, and Linear for better context when helping customers.

What Fernand does

Reply to customer emails from shared inboxTrain AI agent with product documentation and FAQsCreate automated rules for ticket routing and taggingWrite knowledge base articles with block editorSet up live chat widget with custom brandingConfigure integrations with Stripe and GitHubAssign conversations to team membersGenerate AI-powered response suggestionsAI agent trained on your product documentationShared inbox for all communication channelsBuilt-in knowledge base with SEO optimizationKeyboard shortcuts for fast ticket handlingReal-time collaboration with team membersCustom API endpoints for pulling user dataAutomated rules and smart snippetsLive chat widget with AI-first responses