Customer Service and Support · Founded by Tom Bachant

Unthread

An AI-powered service management platform built natively for Slack.

Cost

Free trial, Paid

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Unthread to manage all customer support and internal help requests directly within Slack. It automatically converts Slack messages into trackable tickets, uses AI to resolve common issues without human intervention, and provides analytics on team performance. You can set up automated workflows, manage knowledge bases, and handle support across multiple channels including email and chat. The AI agent can deflect about 40% of tickets by providing instant answers from your knowledge base.

What Unthread does

Convert Slack messages into trackable support ticketsSet up AI responses for frequently asked questionsCreate automated workflows for ticket routingMonitor support team performance metricsBuild knowledge bases from past ticket resolutionsConfigure on-call schedules and availability rotationsTrack SLA compliance with automatic notificationsGenerate reports on support trends and gapsConverts Slack threads into tickets automaticallyAI agent resolves 40% of tickets without human helpWorks across multiple support channels from one interfaceTracks SLAs and performance metrics in real-timeCreates knowledge bases that fill gaps automaticallySets up on-call rotations and workload distributionManages incident response and change coordinationProvides advanced analytics on team performance